Refund Policy
Our commitment to fair and transparent billing.
Last updated: June 2026
At CalPar Global, we are committed to delivering high-quality services and maintaining transparent billing practices. This policy outlines the circumstances under which refunds may be issued.
1. Project-Based Engagements
Before Work Commences
- Full refund of advance payment if cancelled before work begins (within 14 business days)
- Discovery/scoping phase fees are non-refundable
During Active Development
- Completed and accepted milestones are non-refundable
- Cancellation mid-milestone: billed for work completed to date
- Overpayments are refunded within 14 business days
Post-Delivery
- Accepted deliverables are non-refundable
- Specification defects are remediated at no cost during warranty
2. Staff Augmentation / Retainer
- Monthly retainers are non-refundable once the billing period starts
- Pro-rata credits may be applied for mid-month terminations at our discretion
- Unused hours do not carry over or qualify for refunds
3. Platform Subscriptions (Bi369 AI, Rental369AI)
- Monthly subscriptions: cancel anytime, effective end of current period
- Annual subscriptions: pro-rata refund if cancelled within first 30 days
- No refunds after 30-day window for annual plans
4. How to Request a Refund
Contact us with your project/invoice reference, reason for request, and supporting documentation. We respond within 5 business days. Approved refunds are processed within 14 business days.
5. Disputes
Notify us of billing disputes in writing within 15 days of invoice date. We will work to resolve disputes promptly.
6. Contact
Email: info@calparglobal.com
Website: www.calparglobal.com